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Careers that make a difference

Customer and Contract Lead

  • VIC - Bendigo Area
  • VIC - Geelong Area
  • Full Time

About the role: 

In this newly created role, you will work closely with prospective residents, their families and friends to deliver accurate and resourceful information in relation to accommodation solutions at Calvary Aged Care homes. Using your knowledge in Health Care and strong communication skills, you will build relationships with prospective residents and our community in order to maximise the commercial outcomes for our Aged Care homes.

This is a crucial role in ensuring occupancy levels are maintained and will see you working proactively with customers in consultation with internal stakeholders in order to provide quality care accommodation solutions to meet the needs of our Aged Care customers.

This role will see you working across a portfolio of homes located from Subury, Ballarat, Bendigo and Geelong. 

What you bring:

  • Demonstrated sales experience
  • Demonstrated financial acumen
  • Demonstrated experience in consultation processes, including problem solving
  • Specialised competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships
  • Strong attention to detail and compliance orientation
  • Excellent communication skills, written and oral
  • Demonstrated experience in liaising with external services
  • Proven skills in collection and analysis of information
  • Demonstrated organisational ability
  • Commitment to continuous quality improvement
  • Demonstrated knowledge and experience with MS Office
  • A commitment to work within Calvary’s Mission, Vision and Values

Mandatory

  • COVID-19 vaccination is a mandatory requirement unless exempt
  • Influenza vaccination is a mandatory requirement unless exempt
  • Knowledge and previous experience of the health care landscape and overall sector

Desirable

  • Demonstrated knowledge of the health and/or Aged Care Sectors
  • Degree qualified
  • Previous experience and understanding of placement of aged care consumers including facility, retirement home/independent living settings

Benefits:

This is an excellent opportunity to be a part of a leading mission based health care organisation. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality.  Further details are available here: https://www.calvarycare.org.au/careers/benefits/

About Calvary: 

Founded in 1885 by the Sisters of the Little Company of Mary, Calvary is a charitable, not-for-profit, Catholic health care organisation. Our mission is to provide quality, compassionate health care to the most vulnerable, including those reaching the end of their life. With over 18,000 staff and volunteers, we have a national network of 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care service centres

Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on caring for those who are sick, dying and in need.  We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Spirit of Calvary and the example of Venerable Mary Potter.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

How to join the team:

To join our diverse, compassionate and dedicated team for a rewarding Calvary career, please click on the Apply Now button.

Candidates must hold Australian or NZ Citizenship or the capacity to permanently work in Australia. Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.

Consistent with our values of hospitality, healing, stewardship and respect, Calvary is committed to providing a safe environment to all workers, residents, clients and visitors. As a result Calvary has a mandatory COVID-19 vaccination requirement for all workers and a mandatory Influenza vaccination requirement for residential aged care workers unless assessed as exempt. Evidence of vaccination will be required to be provided during the recruitment process.

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