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Careers that make a difference

Customer Relations Officer

  • NSW - Albury Area
  • Part Time

About the role

Reporting to the Home Manager at Calvary Albury, located in Glenroy NSW, we currently have an opportunity for an experienced Customer Relations Officer to join our team!

You will provide a high quality, timely and compassionate first-line responses to customers making contact via phone or email.

Responsibilities include;

  • Responding to inbound calls and emails in a timely and compassionate manner
  • Building relationships with potential customers (residents and their families)
  • Guiding customers though the system of care and exploring their preferred options
  • Arranging tours and promoting Calvary internally and externally to maximise customer conversion
  • Monitoring outcomes of tours to promote conversion to temporary or permanent resident
  • Managing referral database
  • Working co-operatively with other customer liaison staff to provide a seamless support
  • Conduct Respite Feedback calls to Discharged Family and prepare reporting of feedback.

What you bring 

  • Working effectively in customer-centric roles
  • Working collaboratively in a fast-pace environment
  • Resident Select skills would be well regarded (but not essential)
  • Working proficiently with the Microsoft Office Suite
  • A high level of commitment, integrity, honesty and trustworthiness
  • An effective listener with the ability to communicate at all levels both orally and in writing with excellent presentation skills
  • Clear thinker with lateral problem solving skills and an ability to convert complex ideas into simple, understandable and workable actions to ensure positive outcomes
  • Able to multitask, prioritise, delegate and manage the delegation process to ensure appropriate quality outcomes within expected or non-negotiable timeframes
  • Ability to understand and use information technology and programs such as Word, Excel, etc. and to learn new skills as required
  • A knowledge of the financial aspects of Aged Care and the ability to explain them in terms that can be understood by customers
  • An understanding of the different aspects of Aged Care (E.g. Palliative Care, Home Care, Living with Dementia)
  • COVID-19 vaccination, including the booster is a mandatory requirement unless assessed exempt
  • NDIS Workers Clearance

About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Why work for Calvary?

Joining us is your opportunity to learn with purpose and drive positive impact to our community in a stimulating work environment. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality.  Further details are available here: https://www.calvarycare.org.au/careers/benefits/

If you are looking for a rewarding career in an organisation that supports the community, apply now!

Please note the following:

  • Only applicants with a valid right to work in Australia will be considered.
  • As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.
  • Calvary has a mandatory COVID-19 vaccination requirement for all workers. Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.

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